Build your Career With Edulogix
Job Description: Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling. Will be part of Call Centre Team.
Duties & Responsibilities
- Handling counselling viamul tiple channels including telephone calls, chats, emails and socialmedia.
- Converting leads to prospective admission seekers for the courses offered by LPU
- Provide comprehensive counselling to the prospect.
- Assisting candidates to fill up the online admission form.
- Working with telephony and CRM systems.
- Maintaining MIS of all student queries and status update of action taken thereon.
- Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets.
- Any other work / responsibility as assigned by the Management from time to time
Skills & Abilities Required
- Excellent verbal, written, and interpersonal communication
- Ability to speak clearly and articulately.
- Active listening.
- Negotiation Skills
- Ability to manage complaint calls with a calm disposition
- Time management
- Some amount of knowledge of call centre systems such as telephony systems, CRM Databases, Excel and computer
- Willingness to understand all the products and services offered by the organization.
- Adaptability and willingness to learn and improve in all aspect
- Solution-oriented attitude
Salary (CTC)
- Rs. 12000- Rs. 20000 per month, as per interview and previous experience
- Regular Incentives after basic target
Requirements
- Laptop
- Smart Mobile Phone (Android Version 6.0 and above)
